Importance of feedback
Importance of feedback
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Directions:
Split the class into 3 teams. Issue one flip chart paper to each team.
Team A
will brainstorm as many reasons as possible that would make them reluctant to give feedback to someone.
Team B
will brainstorm as many things as possible that feedback will help them accomplish. What can feedback help them do?
Team C
will brainstorm as many things as possible that would make a feedback session effective.
Give the teams 15 minutes to brainstorm and come up with their ideas. Once the 15 minutes are over, get each team to present their ideas as follows:
Ask team A to come up to the front of the room and hang their flip chart.
Ask team A:
Despite of knowing in abstract that giving feedback is important, sometimes you might still be hesitant to do it, especially when it comes to giving corrective feedback. What are some of the reasons that you came up with that would cause you to be reluctant to give feedback to someone?
Look for:
- You fear an awkward situation
- You feel the person is already too stuck in his/her ways and feedback will not help
- You assume the person cannot handle the feedback
- You know from previous instances that the person resists feedback or does not act on it.
- You don’t want to jeopardize the relationship you have with that person
Once everyone participated and shared their ideas, make the following point:
Make the point:
Notice how most of these ideas and hurdles you came up with are self-constructed. Knowing that surrendering to these self-imposed ideas will cause you to fear the worst and will only shut you off from productive conversations so you need to start off by clearing such ideas off. In fact, sharing feedback on a regular basis, will give you more experience and you will get used to have these kinds of conversations. And finally having a good understanding of the most effective way to prepare and handle feedback will help you overcome these issues that may hold you back.
Thank the group and ask them to return back to their places.
Ask team B to come up to the front of the room and hang their flip chart.
Ask this group to share the ideas they came up with for what they can accomplish with feedback? What can feedback help them do?
Look for:
- Contribute to others learning and development
- Motivate and inspire others to higher levels of performance.
- Provide direction and show direct reports and colleagues that you are attentive to them and care about their performance.
- Show appreciation for a job well done.
- Redirect undesirable behavior
- Point out a more productive course of action.
Make the point:
Giving constructive feedback when it’s needed is essential to creating a productive work environment – If you give that feedback properly which is what we will learn in today’s class, it doesn’t have to threaten the relationship between you and the receiver of the feedback and the person will be able to use your input to improve his/her performance. A well-planned feedback discussion is an opportunity for you to share your observations with other about their job performance to elicit productive change.
Thank the group and ask them to return back to their places.
Ask team C to come up to the front of the room and hang their flip chart.
Ask group C:
thinking of a previous positive feedback interaction you had, what made it effective?
Look for:
- It had realistic expectations
- It was respectful
- It aimed to specific outcome
- It was a two-way conversation
- It was expressed as a point of view and not as an absolute truth.
- Gives an opportunity for follow-up
Make the Point:
Specific and honest feedback that’s backed up with evidence, will help others develop goals, make and reinforce positive changes, raise self-confidence, and spur action.
Thank team C and ask them to return to their places.
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In this two-day interactive training program, participants will learn a structured process that will enable them to systematically develop their people and unlock their potential to improve their performance. Participants will learn through a series of hands-on activities, and practice two different coaching models (Continuous support coaching model & GROW coaching model)...
Change Matters - Change Management
No matter if you are the boss at your company or an employee, change affects everyone. In dealing with change, people must address their own thoughts, feelings and behaviors first to be able to go through the labyrinth of change. There are loads of books and training programs addressing organizational change. The different thing about this training program...
Communication Skills for Customer Service Staff
The "Communication Skills for Customer Service Staff" training program is designed to assist all front-line customer service staff in enhancing their communication skills in order to provide a positive experience for customers. This program consists of seven modules that cover a variety of communication skills, such as having personal energy and passion...
Communication Skills for Sales Staff
Elevate your sales game with this dynamic training program! Gain the tools and strategies to build rapport, understand customers deeply, forge authentic connections, deliver exceptional service, overcome objections, and confidently close deals. Discover the secrets of tailoring your communication style and uncover persuasive conversations that leave a lasting impact.
Communicating with Clarity and Impact
This energetic training program focuses on the most essential communication skills needed for the challenging and competitive working environment of today. It starts off with a fun exercises that will put the listening skills of your class participants to the test and lay the ground for many of the concepts throughout the program.
Conflict Resolution
Conflict is inevitable, we’ve all had conflict situations in the past and probably will have them in the future. This two day conflict resolution training program will teach you or help you teach others how to more confidently deal with workplace conflict situations. Participants will discover how conflict situations can be turned around into opportunities.
Creative Problem Solving and Decision Making
This highly interactive workshop introduces a variety of creative problem solving and decision making tools and techniques. Participants will learn to analyze problems, generate creative solutions, and decide which solution most closely matches their needs. In addition to the numerous activities and exercises throughout the training where participants get to practice the different tools and techniques learned...
All you need
to deliver a great training!
Our training material packages come with all you need to provide
a professional and accelerated learning solution with
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
Activity
/Exercise Sheets
Various training material and support documents to help you both explain and debrief the different exercises, activities and games Plus a fun final Jeopardy style review game as a fun ending for your training program.
Additional
Support Documents
To ensure you have all you need to deliver a complete and professional training program, additional supporting documents are included with each full course material package. From training evaluation forms to 5 different certificate templates that you can edit and hand out to your participants at the end of your training.
Job Aids
& Forms
Specific forms designed to extend and reinforce the training that participants can utilize back on the job to help them apply the new learned concepts (Select training material packages)
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