Manager or Leader
Activity - Manager or leader
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Overview
This classic activity clearly shows the difference between being a manager and being a leader. Management and leadership are often interchanged within the business world; however, they are two very distinct skills.
Management is essentially process/task focused and centers on the current and immediate future. Whereas, Leadership is much more people and future focused. It includes setting culture & Direction for the organization.
Time
Approx. 30 minutes
Tools/Items required
Manager Vs Leader table (Pls. See below) , Post it notes , Two Flip chart sheets
Set up
Split the participants into small groups , give each group a copy of the Manager Vs Leader table and a different color of post it notes.
Hang the two Flip Chart sheets and put the title Leader on one of them and Manager on the other one Each group is tasked to identify which of the statements on the Manager Vs leader table describe management behavior and which describe leadership behavior, write one statement on each post it note and stick it either on the Manger flip chart sheet or the Leader flip chart sheet on the wall.
Give the groups 15 minutes for this task
What’s the point from this activity?
The aim of this activity is to clearly show the difference between managers and leaders and how every leader can be a manager but not every manager can be a leader.
Manager Vs Leaders Table
| Manager Or Leader |
| • Scheduling work • Sharing a vision • Plan and prioritise steps to task achievement • Use analytical data to support recommendations • Explain goals, plan and roles • Provide feedback on performance • Motivating staff • Provide focus • Create a ‘culture’ • Inspiring people • Delegating tasks • Ensuring predictability • Co-ordinate effort • Co-ordinate resources • Give orders and instructions • Act as interface between team and outside • Take risks • Guide progress • Evaluate progress • Check task completion • Create a positive team feeling • Monitor feelings and morale • Look ‘over the horizon’ • Appeal to peoples’ emotions • Follow systems and procedures • Provide development opportunities • Ensure effective induction • Monitor budgets, tasks etc • Use analytical data to forecast trends • Monitoring progress • Unleashing potential • Be a good role model • Appeal to rational thinking • Build teams |
Answers
The following table shows the distinct elements which fall under each category.
| Manager | Leader |
| • Scheduling work • Delegating tasks • Use analytical data to support recommendations • Ensuring predictability • Co-ordinate effort • Co-ordinate resources • Give orders and instructions • Guide progress • Evaluate progress • Check task completion • Follow systems and procedures • Monitor budgets, tasks etc • Use analytical data to forecast trends • Monitoring progress • Appeal to rational thinking • Plan and prioritise steps to task achievement | • Build teams • Provide feedback on performance • Motivating staff • Act as interface between team and outside • Explain goals, plan and roles • Inspiring people • Appeal to peoples’ emotions • Sharing a vision • Provide focus • Monitor feelings and morale • Create a ‘culture’ • Create a positive team feeling • Ensure effective induction • Provide development opportunities • Unleashing potential • Look ‘over the horizon’ • Take risks • Be a good role model |
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We all know an angry face when we see one. Anger is such a universal and powerful emotion that can make you physically and emotionally ill, sap your energy and poison your relationships or it can motivate you to make needed changes and add vitality to your life. This training program aims to help you adopt a more constructive attitude towards your anger and to more effectively manage anger in others as well.
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The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important business etiquette is.
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The "Communication Skills for Customer Service Staff" training program is designed to assist all front-line customer service staff in enhancing their communication skills in order to provide a positive experience for customers. This program consists of seven modules that cover a variety of communication skills, such as having personal energy and passion...
Communication Skills for Sales Staff
Elevate your sales game with this dynamic training program! Gain the tools and strategies to build rapport, understand customers deeply, forge authentic connections, deliver exceptional service, overcome objections, and confidently close deals. Discover the secrets of tailoring your communication style and uncover persuasive conversations that leave a lasting impact.
Communicating with Clarity and Impact
This energetic training program focuses on the most essential communication skills needed for the challenging and competitive working environment of today. It starts off with a fun exercises that will put the listening skills of your class participants to the test and lay the ground for many of the concepts throughout the program.
Conflict Resolution
Conflict is inevitable, we’ve all had conflict situations in the past and probably will have them in the future. This two day conflict resolution training program will teach you or help you teach others how to more confidently deal with workplace conflict situations. Participants will discover how conflict situations can be turned around into opportunities.
Creative Problem Solving and Decision Making
This highly interactive workshop introduces a variety of creative problem solving and decision making tools and techniques. Participants will learn to analyze problems, generate creative solutions, and decide which solution most closely matches their needs. In addition to the numerous activities and exercises throughout the training where participants get to practice the different tools and techniques learned...
All you need
to deliver a great training!
Our training material packages come with all you need to provide
a professional and accelerated learning solution with
High Impact
Power Point Slide Deck
To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.
Student
Workbook
A comprehensive reference workbook you can give out to your class participants as a quick future reference.
Trainer
Guide
With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.
Activity
/Exercise Sheets
Various training material and support documents to help you both explain and debrief the different exercises, activities and games Plus a fun final Jeopardy style review game as a fun ending for your training program.
Additional
Support Documents
To ensure you have all you need to deliver a complete and professional training program, additional supporting documents are included with each full course material package. From training evaluation forms to 5 different certificate templates that you can edit and hand out to your participants at the end of your training.
Job Aids
& Forms
Specific forms designed to extend and reinforce the training that participants can utilize back on the job to help them apply the new learned concepts (Select training material packages)
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