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Perspectives

Perspectives – Conflict Resolution Reflection Activity

This activity helps participants understand how people can have very different perspectives during a conflict situation and highlights the importance of empathy and reframing to resolve disagreements constructively.

Activity 1: Perspectives – Seeing Through Their Eyes

Objective: Build empathy by analyzing conflict from another person’s viewpoint.

  1. Ask participants to recall a recent personal or work conflict.
  2. Give them 5 minutes to reflect and write:
    • What was the conflict about?
    • What was your own perspective?
    • What might have been the other person’s point of view?
    • Assuming good intent, why might they have behaved that way?
  3. Optional: Pair participants to share reflections.
  4. Group debrief questions:
    • How did it feel to consider the other person’s intent?
    • Did your assumptions shift?
    • How could this help in live conflicts?

Activity 2: The Ladder of Inference

Objective: Understand how assumptions form and lead to miscommunication.

  1. Present a neutral situation (e.g., “A teammate left a meeting abruptly”).
  2. Ask each person to write down their immediate assumption.
  3. Introduce the Ladder of Inference model:
    • Observe data
    • Select data
    • Interpret meaning
    • Make assumptions
    • Draw conclusions
    • Take action
  4. In pairs, retrace the steps up the ladder and identify assumptions.

Activity 3: Reframing Conflict Statements

Objective: Practice turning reactive statements into constructive dialogue.

  1. Provide each group with blame-oriented phrases like:
    • “You never listen to me.”
    • “She just decides everything on her own.”
  2. Ask them to reframe each into a curiosity- or needs-based version:
    • “I feel unheard in meetings. Can we talk about how we share ideas?”
    • “I’d like to understand your decision-making process better.”
  3. Optional: Share reframed versions aloud and discuss tone shifts.

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