Watch what you say
Watch what you say
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Watch What You Say – Conflict Resolution Activity
This activity is ideal for conflict resolution or communication training. It emphasizes how language can either escalate or defuse a situation, and invites participants to reflect on the power of words.
Instructions
- Split the group into pairs.
- Ask each team to take 5 minutes to brainstorm a list of words or phrases that tend to escalate conflict when used in tense situations.
- After 5 minutes, have each team share their list. Flip chart the responses for all to see.
- Now ask each team to take another 5 minutes to brainstorm words or phrases that help de-escalate conflict or maintain a calm tone.
- Flip chart their responses and compare with the first list.
Group Discussion Questions
- Have you experienced a conflict where words from the first list were used? What was the outcome?
- What impact did words from the second list have in any real situation you’ve faced?
- Which list was easier to create and why?
- What does this tell us about our natural tendencies during conflict?
Optional Enhancements
- Role-Play Variation: Provide each team with a sample workplace conflict. Have them role-play it twice — first using words from the escalation list, then using de-escalation language.
- Reflection Exercise: Ask participants to privately write down one thing they’ll stop saying during conflict and one thing they’ll start saying instead.
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